This Privacy Policy explains how TravelShop Turkey collects, uses and protects your personal data when you use our Site and services. We are committed to handling your information lawfully, fairly and transparently.
1. Who we are
TravelShop Turkey is a TURSAB-licensed travel agency based in Istanbul, Turkey, and is the data controller responsible for your personal data. You can reach us at [email protected].
2. Information we collect
- Identity and contact data — name, email address, phone number and country of residence.
- Booking data — the tours you book, travel dates, traveler details and special requirements.
- Payment data — handled securely by our payment partners; we do not store full card details (see our Privacy and Security Policy).
- Technical data — IP address, device and browser information, and how you interact with our Site.
- Communications — messages you send us and your contact preferences.
3. How we use your data
We use your personal data to:
- Process and manage your bookings and payments;
- Communicate with you about your reservations and provide customer support;
- Improve and personalize our Site and services;
- Send you offers and updates where you have agreed to receive them;
- Comply with our legal and regulatory obligations and prevent fraud.
4. Legal bases for processing
We process your data where it is necessary to perform our contract with you, where we have a legitimate business interest, where we have your consent, or where we are required to do so by law.
5. Sharing your information
We share your data only as needed to deliver our services — for example with the local suppliers who operate your tour, our payment processors, and trusted service providers who support our operations. We require all partners to protect your data and use it only for the agreed purposes. We do not sell your personal data.
6. International transfers
Where your data is transferred outside your country, we take appropriate steps to ensure it remains protected in line with applicable data-protection laws.
7. Your rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you;
- Request correction of inaccurate or incomplete data;
- Request deletion of your data in certain circumstances;
- Object to or restrict certain processing;
- Withdraw consent at any time, where processing is based on consent.
To exercise any of these rights, please contact us using the details below.
8. Data retention
We keep your personal data only for as long as necessary to provide our services, meet legal obligations and resolve disputes, after which it is securely deleted or anonymized.
9. Cookies
We use cookies and similar technologies as described in our Cookie Policy.
10. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the effective date shown above.
11. Contact
For any privacy question or to exercise your rights, contact us at [email protected] or visit our contact page.