At TravelShop Turkey, protecting your personal information and securing your transactions is a core part of the service we provide. This Privacy and Security Policy explains the safeguards we put in place when you browse, book and pay on our Site.
1. Secure connections
All data exchanged between your browser and our Site is encrypted in transit using industry-standard TLS (SSL) encryption. You can recognize a secure connection by the padlock icon and the https:// prefix in your browser's address bar.
2. Payment security
Payments are processed through trusted, PCI-DSS-compliant payment providers. We do not store your full card number, expiry date or security code on our own servers. Card details are transmitted directly to our payment partners through encrypted channels.
- 3D Secure authentication is supported for added protection against unauthorized use.
- Sensitive payment data is tokenized and handled exclusively by certified processors.
- We monitor transactions for signs of fraud and may request additional verification where necessary.
3. How we protect your data
We apply appropriate technical and organizational measures to keep your personal information safe, including:
- Encryption of sensitive data in transit and, where appropriate, at rest;
- Access controls that limit who within our team can view your information;
- Regular security reviews of our systems and infrastructure;
- Secure, access-restricted hosting environments.
4. Your responsibilities
Security is a shared effort. We encourage you to keep your account credentials confidential, choose a strong password, and avoid sharing booking details over unsecured public networks. Please contact us immediately if you suspect any unauthorized activity on your account.
5. Data retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, to comply with legal obligations, and to resolve disputes. When data is no longer needed, it is securely deleted or anonymized.
6. Breach response
In the unlikely event of a data security incident affecting your personal information, we will act promptly to contain it and will notify affected users and the relevant authorities where required by law.
7. Related policies
This policy works alongside our Privacy Policy, Information Policy and Cookie Policy. Together they explain how your data is collected, used and protected.
8. Contact
For any security or privacy concern, contact us at [email protected].