Booking Terms And Conditions

Terms And Conditions

1. Pricing Tour Options

1.1 Land Tours

2. Reservation - Deposit - Payments

2.1 Reservation

2.2 Deposit and Payments

2.3 Booking Changes

3. Cancellation and Refunds

3.1 Cancellation Penalties

4. Yacht and Hotels Terms and Conditions

5. Guarantee Prices

6. Last Minute Bookings

7. Discounts / Special Offers

7.1 Children Discounts

7.2 Group Tours Sizes

8. Hop on hop off buses options

8.1 Hop on hop off pick up point Hotels

9. Airplane service

9.1 Tours with domestic flight tickets

10. Travel Protection

11. Transportation

11.1 Tour Transfers

11.2 Airport Transfers

11.3 Transportation Schedule

11.4 Luggage

12. Private and Regular Tours

12.1 Tour Guides and Meeting Points

12.2 Entrance Fees

12.3 Single Supplement Travellers

12.4 Optional Tours

13. Hotel Accommodation

13.1 Check in and check out

14. Passports & Visa

15. TravelShop Turkey Rights

16. Personal Belongings

17. Travel Prohibitions

18. Dietary Requirements

19. Handicapped Services

20. Marketing Purposes

21. Tipping

22. Complaints

23. Turkish Laws

24. Responsibilities / Consumer Disclosure Notice

Anchor1. Pricing Tour Options
Travelshop Turkey offers many travel options, tours, packages and other services with three different hotel category options within each tour. These range from carefully selected 3, 4, & 5 star hotels all around Turkey. Prices are set in November and are valid for a year. Prices will be maintained for bookings outside this period on receipt of the deposit.

Anchor1.1 Land Tours
Tours may be booked without hotel accommodation if you prefer to book your own hotel. We have given the name of “Land Tour” to this type of tour. Prices include all items mentioned under TOUR INCLUDES lists, but exclude hotel accommodation, breakfasts and dinners. You will not be refunded for any of the services included in the tour which you do not use.

Anchor2. Reservation - Deposit - Payments

Anchor2.1 Reservation
Having fully explored the Travel Shop Turkey website and found a tour which suits you, simply complete the short booking form located at the bottom of each tour itinerary page or call our office in Istanbul on 0090 549 540 5402. We will check availability for your preferred date and respond by e-mail or telephone. Once availability has been confirmed and you are happy to go ahead with the booking, we charge a booking deposit to your credit card. An e-mail confirming all the details of the tour, including hotel name and domestic flights if booked with us, will be sent to you immediately. Most importantly, please ensure you send us your full name as per your passport so we can make your flight reservations correctly.

Anchor2.2 Deposit and Payments
Tour payments are divided into 3 steps. Your reservation will be confirmed upon receipt of your online order and a non refundable deposit as shown in the table below. Progressive payment is then due as indicated below.

LAND TOURS15 % (non refundable)35%50%
25 % (non refundable)25%50%
YACHT TOURS25 % (non refundable)25%50%

These payments can be made via credit card, bank transfer or travellers cheque. Please find below Travel Shop Turkey bank details for booking via bank transfer.

Bank Branch:Sirinevler-Istanbul Subesi/Istanbul, TURKEY –Branch Code: 826
Swift Code(BIC):TCZBTR2A
€ - EURO IBAN:TR660001000826 614727715007
$ - USD IBAN:TR230001000826 614727715005
£ - GBP IBAN:TR390001000826614727715008
₺ - TL IBAN:TR500001000826614727715004

Visa and Mastercard payments can be charged in Dollars, Pounds, Euro or Turkish Lira. A 4% bank fee will be charged if payment is made via American Express. Other payment methods are free of fee charges. You may also contact us for other payment methods.

The full amount of your tour must be paid 14 days before the tour start date. If full payment is not received by this time we consider it a cancellation and cancellation penalties will apply. If you have booked any of our tours including domestic flight tickets, then cancellation penalties and the full amount of the flights will be charged.

A reservation can be changed only if space is available. An entire reservation that is changed will be considered a cancellation and will be subject to cancellation fees (100% loss of deposit).

Anchor2.3 Booking Changes
Once your booking in confirmed, the first change on your services is free. For subsequent changes a €50.00 fee will be charged.

Anchor3. Cancellation and Refunds
Cancellations must be made in writing and signed by the tour participants. In the event that a tour participant cancels his or her reservation, the cancellation penalty may apply. The reservation deposit of 15% will not be refunded in case of any cancellations. ANZAC Day Gallipoli 2015: The reservation deposit of 25% will not be refunded in case of any cancellations. If you have booked a tour including domestic flight tickets then the domestic flight tickets are charged at the full amount. Cancellations must be made at least 4 weeks before tour date otherwise late penalties will apply.

Anchor3.1 Cancellation Penalties

ANZAC 201575% refund50% refund or
65% credit
30% refund or
40% credit
No refundNo refund
LAND TOURS85% refund50% refund or
65% credit
30% refund or
40% credit
No refundNo refund
75% refund50% refund or
60% credit
30% refund or
35% credit
No refundNo refund
YACHT TOURS75% refund50% refund or
60% credit
30% refund or
35% credit
No refundNo refund

*No refund policy applies on all flight tickets.

Anchor4. Yacht and Hotels Terms and Conditions
Some of our hotels and Yacht tours have specific terms and conditions which we must abide by. In some cases, this terms and conditions can be different from TravelShop Turkey terms and conditions.

For hotel accommodation for large groups with a minimum of 10 people different terms and conditions will be applied depending on the chosen hotel and their policy.

Prices and choice of accommodation are always subject to availability. Subject to availability, TravelShop Turkey Murtis Tour and its hotel partners reserve the right to move guests into accommodation within the same category.

We also offer you our land tour packages, where you have the opportunity of choosing your own hotel and only booking activities with us.

Anchor5. Guarantee Prices
Our price guarantees that no increase in land costs will occur once you have paid the deposit for your tour. This is your protection against international currency fluctuations. When you have paid for your domestic flight in full, there will be no change in the cost of the ticket, even if airfares rise later.

Anchor6. Last Minute Bookings
The price of your domestic flights may change when booking at last minute. Prices indicated are subject to flight availability and a minimum of 4 weeks notification prior to the commencement of your tour.

Your last minute land tours will be arranged according to the availability of services. Prices will not change, unless Travel Shop Turkey has to make any change or add any extra service for the last minute booking.

Anchor7. Discounts / Special Offers
On all discounted tours full payment required at the time of booking.
When booking any of our tours in advance, please ask us about any available discounts.

Anchor7.1 Discounts for children

LAND TOURSFreeFree25%Full amount
Euro 20 for
flight tickets
50%25%Full amount

*Baby seats for buses will have an extra charge of 25% of the tour cost and they must be requested prior to the starting date of the tour. Where the baby is carried by the parents, there will be no extra charge.
**Children under 18 years old must be accompanied by an adult, without exception.

Anchor7.2 Group Sizes Tours
Please ask for special group discounts if you are a group of more than 6 people. For the accomodation, we can manage single, double and triple rooms depending on the number of people and according to availability. Note that in some periods of the year, the group sizes will be from 10 to a maximum of 30.

Anchor8. Hop on hop off buses options
We have 3 different hop on hop off bus passes:
1. Book a Full Package: Tour guide, Transportation, Sightseeing Tours and Hotel Accommodation with our best hotel recommendations.

2. Book with Tour Guide, Transportation and Sightseeing Tours including entrance fees to museums. Make your own hotel choice.

3. Book with Tour Guide and Transportation: Door to door service with English speaking guide. Make your own hotel choice and optional tours.

You can purchase one of Murti's Hop On Hop Off passes as well as booking single stages individually.

You can start and end the tour anywhere. You do not have to start or end in Istanbul and you do not ahve to do the complete trip.

We have many buses available for this service. If you take a hop on hop off pass, you can start the tours in any location and you can stay as long as you want, taking the next bus available. If the bus you want to take is fully booked we will provide you with another bus. If this second bus is also fully booked then you will have to wait until the next available bus. To be sure you can travel when you want, we recommend you book your tours and confirm your travel dates before the tour start date. Please remember that we will confirm your booking according to availability of the buses. If you have a booking and you do not came on time and need to take the next bus available, you will pay one extra day including hotel accommodation.

Anchor8.1 Hop on hop off pick up point Hotels
If you have booked your own hotel, you should let us know the details - the hotel, hop on hop off address, hotel phone number and your room number as soon as possible. Please keep in mind that your hotel must be in a specific location as shown below:

Istanbul: City Center, Taksim, Sultanamet and Old City
Canakkale: Eceabat, City Center and Güzelyali
Kusadasi: City Center and Ladies Beach
Pamukkale: City Center
Antalya: Lara Beach and Old City
Cappadocia: Goreme, Urgup, Avanos, Uchisar and Ayvalik Koyu

Anchor9. Airplane Service
None of our packages includes international flights and taxes
When you arrive after your customs and baggage collection, our friendly staff will be waiting with your name and a TravelShop Turkey sign at the arrivals gate. They will asist you to our transportation and with your onward tour.

Anchor9.1 Tours with domestic flight tickets
Some of our tour packages include domestic flight tickets. A copy of all your flight tickets, tour voucher, itinerary, hotel contact information and confirmation email will be sent to you upon request before your arrival in Turkey. We also give this to you in your welcome pack upon arrival at the airport. You should check all the information carefully (names, arrival and departure times, flight details...) and notify us immediately of any discrepancies, as once booked and confirmed we will not take responsibility for any errors in this information.

Please keep in mind that a maximum of 15-20 kilos are allowed on domestic flights.

Anchor10. Travel Insurance
We recommend that you purchase travel insurance for the same reason that you have house and car insurance - to protect you, your loved ones, your possessions and your travel investment. If you or your family have unexpected health problems, experience flight delays or have possessions stolen during your vacation, you will be covered for costs.

11. Transportation
All the buses we use are luxury, air conditioned buses. Most of them have TV and freezer available and our luxury Mercedes Sprinter has internet and mini bar. All of the buses used intercity are very clean, comfortable and safe. You will see a lot of interesting and beautiful views during the journey. For long bus journeys, we provide a small rest break every 2.5 hours.
The table below includes all our buses, available seats and maximum people allowed.

in bus
Tea & Coffee
Mercedes Vito85

Volkswagen Caravelle85

Mercedes Sprinter1410

Volkswagen Crafter1410

Deluxe Mercedes Sprinter108
Prestij Mini Bus2722

Turkuaz Bus3126

Luxury Bus3229

Luxury VIP Bus4640

Luxury Big Bus5450

*We will allocate the bus according to the availability and the number of pax requested. *Please keep in mind our bus luggage restriction. We need to leave some free seats in case the clients bring large luggage.

Anchor11.1 Tour Transfers
We arrange transportation from all destinations in Turkey. Departure time of the buses for the tours depends on the itinerary to be covered on any particular day, but are usually between 8:00 am and 9:00 am. We will also drop you off at the hotel at the end of the tours. Tours usually finish from 5:00 pm to 7:00 pm depending on the tour and the traffic.

Anchor11.2 Airport Transfers
Transfers from and to the airport mentioned in itineraries are included in our tours. If your international flight is delayed, Travel Shop Turkey staff will wait for you for a maximum of 2 hours. After this time, if you notify us of the expected delay we will arrange a transfer for you. Otherwise you will need to arrange your own transfer to your hotel.

Travel Shop Turkey will deliver you to the airport a minimum of 1 hour before your domestic flight departure time, or 2 hours before your international flight departure time.

If at your arrival you do not see any of our staff waiting for you, you should register your name at the information desk and TravelShop Turkey will cover the cost of transportation until your hotel. Please note that people who uses other alternative services without prior registration at the information desk will not be covered by us.

Anchor11.3 Transportation Schedule
The transportation and your guides are bound by a strict time schedule and cannot be kept waiting for passengers who do not adhere to scheduled departure times. We kindly ask you to pay attention to the departure times of your group at each location visited, and that you be present in the hotel lobby at the required times. TravelShop Turkey Murtis Tour does not accept responsibility for instances where it’s customers do not abide by this rule.

Anchor11.4 Luggage
On bus tours space for luggage is limited so each passenger is permitted to take one piece of luggage only (suitcase or garment bag) per person. In addition, all passengers on coach tours receive a handy carry-on bag, which may be stowed under your seat or overhead in the coach.

Anchor12. Private and Regular Tours
Regular and private tours are available on the Travel Shop Turkey website. A private tour is limited to people who has booked it, while in a regular tour more people are able to join. Prices are dependent on the number of people and the kind of tour required.

Many of our tours incorporate walking tours in interesting places such as Topkapi Palace, Pergamon, Ephesus and Cappadocia. These are leisurely paced walks with a guide. We suggest that you take a pair of comfortable walking shoes with non-slip soles as many historic places have uneven paving.

TravelShop Turkey may make changes in the order of the activities included in the booked itinerary if as and when required. Please note also that Hagia Sofia is closed on Mondays, Topkapi Palace on Tuesdays, Dolmabahce Palace on Mondays and Thursdays and the Grand Bazaar on Sundays.

The itineraries will also be take into consideration public and national holidays such as Ramadan, Republic Day, New Year’s Day and so on.

Anchor12.1 Tour Guides and Meeting Points
You will be assisted by a fluent English speaking professional tour guide who has an excellent knowledge of Turkey. She or he will be charged with giving you a meeting point referenceto ensure the smooth running of the tour. You will also meet the tour guide at the meeting point after your free time during the tours.

Anchor12.2 Entrance Fees
Entrance fees make up approx 30% of the tour cost. All entrance fees mentioned in the itinerary are included in the tour price and will be paid for by TravelShop Turkey.

Anchor12.3 Single Supplement Travellers
We have many customers who travel alone. If you don’t mind sharing your room with another traveller then we can arrange a twin share, inwhihc case we will not charge you the single supplement.

Anchor12.4 Optional Tours
Travel Shop Turkey provides a number of optional tours not included in your booked itinerary. You can find all the optional tours and rates on the Travel Shop Turkey website. You may wish to book these in advance or you could also book an optional tour on your arrival by calling our staff. Please give them time enough to make all the bookings.

Anchor13. Hotel Accommodation
Our hotels are 3, 4 and 5 star hotels. You can nominate the hotel category that you want. In some parts of Turkey there are special and unique hotels. For example there are cave hotels in Cappadocia, boutique hotels in Urfa and Mardin and treehouses in Safranbolu and Amasya. The open buffet breakfast is included in all hotels. Travel Shop Turkey recommends the 4 or 5 star hotels as there is only a small difference price with 3 star hotels and the services are of a higher quality.

Anchor13.1 Check in and check out
You may check into rooms between noon and 1:00 pm, depending on the hotel. If hotel rooms are available then we can help you to check in early, if not we have to wait till 2:00pm. You may use this time to take a walk, have a snack or do a little exploring. Generally check out must be before 12 pm.

Anchor14. Passports & Visas
You are responsible for ensuring that you have all the necessary travel documents and that they are valid and effective. You will need a current passport that is valid for at least 6 months and the necessary visa documentation. Passengers must apply for and obtain a multiple entry Turkey visa for our Turkey programmes, multiple entry Schengen visa for our Greek tour programmes and Single entry tourist visa for our Egypt programmes. If you take a tour in North Cyprus, you will need a double entry visa.

TravelShop Turkey will provide invitation letters to obtain any of these visas for those who have booked and paid a deposit. The cost of visas is not included in your tour package. Check your local embassy and the information below for visa procedures.

For up to date Turkey visa information from the Turkish Ministry of Foreign Affairs follow this link:
Citizens of most countries can obtain a visa at the border. For up to date border information from the Turkish Ministry of Foreign Affairs follow this link:

At Istanbul airport (IST) you can get your visa at the visa counter on your left just before the passport control area. Passport control will send you back to the visa section if you do not have a valid visa. It's a good idea to have the correct money in the correct currency for your visa.

As of April 17, 2013, electronic visa (e-Visa) replaces “sticker visa” which was issued at the border crossings. Applicants just need to log on to the following link, provide the requested information, (after the application is approved) make online payment and download their e-Visa:

Anchor15. TravelShop Turkey Rights
TravelShop Turkey Murtis Tour reserves the right to decline, accept or retain any person as a tour passenger should such person's health, mental condition, physical infirmity or general attitude impede the operation of the tour or the rights, welfare or enjoyment of other tour passengers. Please let staff know if you have any health problems when you are making your booking.

The times on this itinerary are subject to change without notification. Our company is not responsible for last minute delays or changes to the schedules. Our company agrees only to partial compensation in an effort to cover particular not-provided service in case of any failure and will not pay a full refund or full compensation for any disappointment and any extra expenses.

TravelShop Turkey Murtis Tour reserves the right to cancel any of the tours in case of insufficient numbers or unfavorable weather conditions, strike, terror, fog and technical reasons and the captain can make changes to the route accordingly. TravelShop Turkey Murtis Tour cannot be held liable for the change of your itinerary in the event of such circumstances.

Anchor16. Personal belongings
Personal items including jewellery, money, valuable documents and other personal belongings are the responsibility of each individual. It is our recommendation that customers use their hotel safebox or facilities provided at the Guest Relations Desk. TravelShop Turkey is not responsible for the loss of any personal belongings that are not committed to the Guest Relation Desk or not kept in the safebox. Travel insurance is professionally advised to travellers for unpredictable incidents.

Before starting the tour you will be issued with suitcase tags. It is important that your personal details are filled in completely to ensure your personal luggage is correctly delivered to your accommodation. Please keep your hand luggage and hand bags with you at check-in for emergency needs.

Anchor17. Travel Prohibitions
Passengers will be prohibited from travelling in the event of pregnancy in advance of 27 weeks or more in accordance with the terms of their own safety and their own health. Travel may be permitted in the instance where sufficient medical documentation is provided till 24- 26 weeks of the pregnancy.

Anchor18. Dietary Requirements
Special dietary requirements of passengers are catered for in the menu including vegetarian, diabetic, children menus and dairy-free. For meal requests, please confirm with TravelShop Turkey Murtis Tour at least 2 weeks before your tour start date.

19. Handicapped Services
Travel Shop Turkey provides private services for handicapped people with prior request. Please contact our staff to make arrangements.

Anchor20. Marketing purpose
Pictures and videos of the tours can be used by Travel Shop Turkey for promotion of our services or other marketing purposes. Travel Shop Turkey maintains the right to use them without prior consultation. Clients also have the right to refuse the use of their images if they do not these to be published.

Anchor21. Tipping
As you know, around the world you do not have to pay tips if you are not happy with the service, but especially in Turkey, tipping is a cultural fact. People who give you good service expect a tip.

Our company will always give you quality service, but we do not include tips in our package prices. Normally, tour guide tips are 2 Euro per person per day while driver tips are 1 euro per person per day. This will vary according to the quality of their service, so it will be up to customer to decide on the given amount. Remember this is not an obligatory service, but rather a part of the Turkish culture.

If you have any feedback or problems about any of our service, prior, during or after the tour, please inform our TravelShop Turkey staff. We will try to fix the problem immediately. We pride ourselves on our service and will follow up with those who complained to be sure they are fully satisfied. We take feedback seriously as we believe this helps us to improve our services and make our company more professional and expert.

Anchor23. Turkish Laws
At all times during the tour, clients must respect Turkish laws. TravelShop Turkey will not be responsible for any clients committing illegal acts. Please remember that smoking rules apply in all restaurants, clubs or closed spaces. Some of these places provide an open area for smokers.

Anchor24. Responsibilities / Consumer Disclosure Notice
TravelShop Turkey Murti’s Tour, and/or its agents act only as an agent for the hotels, airlines, bus companies, ship lines, owners or contractors providing accommodation, transportation or other services. Receipts and contracts issued by TravelShop Turkey Murtis Tour are subject to all tariffs, terms and conditions under which any accommodations, transportation and any other service whatsoever are provided by such hotels, airlines bus companies, railroads, ship lines, or owners or contractors or by any person in their employ. By acceptance of tour membership, receipts, contracts and tickets, the tour member agrees that TravelShop Turkey Murtis Tour, and/or its agents assume no liability for any loss, injury or damage to a person, property, or otherwise any connection with any accommodations, transportation, or other service, resulting directly or indirectly from any acts of Nature, danger, incident at sea, fire, breakdown of machinery or equipment, acts of government or other authorities, de jure or de facto, wars, whether declared or not, hostilities, civil disturbances, strikes, riots, thefts, pilferage, epidemics, quarantines, medical or custom regulations, defaults, delays, or cancellations of or changes to itinerary or schedules, or from any causes beyond TravelShop Turkey's control or for loss damage resulting from insufficient, improperly, issued passports, visas or other documents, and that TravelShop Turkey Murtis Tour and/or its agents assume no liability for any additional expenses, or liability sustained or incurred by the tour member as a result of any foreign causes.

TravelShop Turkey is neither responsible for nor liable for defaults of those persons / companies not directly under control of TravelShop Turkey Murtis Tour.
The prices of the tours are based on tariffs and exchange rates in effect at the time of printing and subject to adjustment in the event of any change therein. TravelShop Turkey Murtis Tour reserves the right to substitute hotels with best available alternatives and make any changes in the itinerary where deemed necessary or caused by airline schedules or other reasons.

TravelShop Turkey
Sirinevler Mah. Adnan Kahveci Bulvari
Karanfil Is Merkezi No:184 Kat:4 D:6
ISTANBUL - Bahcelievler
Phone: (+9) 0212 529 77 08
Fax : (+9) 0212 632 27 02
Office hours: Mo-Sa 8:30am to 7:00pm
Standard time zone: UTC/GMT +2